General FAQ

FAQ - Best Electricity Supply

Business Enquiry

Only commercial consumers who consume more than 2,000kWh of electricity monthly are eligible to switch from SP Services to BE.

The whole process requires 4-6 weeks of processing, including submission of application to meter installation.

There will be No disruption of electricity supply during the switch. However, there may be a downtime of up to 30 minutes for any meter installation or replacement (if required)

Contestable customer are customers who are eligible to purchase electricity from electricity retailer of their preferred choice other than SP Services.

You may check your eligibility here.

You may refer to our business price plans from here. Alternatively, you may wish to contact us @ 6898 2020 to know more.

Yes, customer will be able to exercise the option to switch back to SP Services based on the following by informing BE at least 10 business days prior to contract end date:

More than 4,000kWh – SP Services (MSSL)
Less than 4,000kWh – SP Services (Regulated Tariff Rate)

Starting April 2018, EMA will commence the soft launch of Open Electricity Market (previously referred to as Full Retail Competition), where households and businesses in Jurong can choose to buy electricity from a retailer with a price plan that best meets their needs. This will provide consumers with choice and flexibility in their electricity purchases.

A total of 108,000 residential accounts and 9,500 business accounts will be able to exercise this choice. The soft launch will involve consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64. EMA will be mailing an information package to Jurong consumers in March 2018.

More information are available here.

Existing commercial customer are required to pay $1.83 for a single-phase meter and $2.49 for a 3-phase meter on a monthly basis.

With effect 20 March 2018, all existing commercial account holders will not be required to pay the meter charges. However, there will be a one-time charge of $40 per meter per account for new customer who applies to be contestable.

Residential Enquiry

Starting April 2018, EMA will commence the soft launch of Open Electricity Market (previously referred to as Full Retail Competition), where households and businesses in Jurong can choose to buy electricity from a retailer with a price plan that best meets their needs. This will provide consumers with choice and flexibility in their electricity purchases.

A total of 108,000 residential accounts and 9,500 business accounts will be able to exercise this choice. The soft launch will involve consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64. EMA will be mailing an information package to Jurong consumers in March 2018.

More information are available here.

You may find more details on our available price plans for residential here. Alternatively, you may wish to contact us @ 6898 2020 or whatsapp us @ 8820 2525.

There will be No disruption of electricity supply during the switch.

Your current water and gas supply will continue and remain with your existing service provider. Only your electricity account will be transferred to Best Electricity (BE).

All eligible household owners shall continue to receive U-Save rebates. Rebates will be used to offset SP Utilities (water and gas) first and the remaining then shall be used for electricity with the preferred electricity retailer of your choice.

SRLP (Static Residential Load Profiling) meter are only read on a bi-monthly basis whereas AMI meter is captured on a half-hourly basis.

There will be a one-time charge of $40 per meter should consumer opt in for a AMI meter installation upon switching.

Yes, you may request to switch back to SP Services by notifying us at least 10 business days before the contractual end date.

You may refer to this website to understand how electricity is generated and transmitted in Singapore. https://www.openelectricitymarket.sg/about#singapore-electricity-market

The security Deposit will be used to offset the Final Bill Charges. Any remaining credit will be refunded in a form of cheque.

You are able to sign up on the behalf of someone else with a Letter of Authorisation (LOA). The existing SP account owner of the household would need to sign our application form.

General Enquiry

Customer may choose the following payment modes:

  1. Interbank GIRO
  2. Telegraphic Transfer (TT)

We are in the midst of creating more convenience for you, please stay tuned for more payment options.

Yes, you will. You may contact SP Services for the status and amount of the refund.

You may contact SP (Electricity Supply Interruption) at 1800 778 8888 (24-Hour Hotline).

Please contact our Customer Service Hotline at 6898 2020 for billing related enquiries.

Cash Rebate FAQs

With the soft launch of Open Electricity Market from 19 March 2018, households and businesses in Jurong can choose to buy electricity from a OEM Soft Launch Participating Retailer with a price plan that best meets their needs. This would involve consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64.

There will be No Disruption during your switch over to us.

Only households in Jurong starting with postal code 60, 61, 62, 63 and 64 can switch and sign up for our Cash Rebate promotion (BEST Home Saver Upfront).

Cash rebate = Average of Your Latest 3 Months’ kWh consumption (round up to the nearest whole number) X $1.07/kWh. Below is an illustration to explain the calculation.

cr2018 faq

Example: If the average of your latest 3 Months’ kWh consumption is 756.1kWh, it would be round up to 757kWh. If the average of your latest 3 Months’ kWh consumption is 756.9kWh, it would still be round up to 757kWh.

To qualify for this Promotion and receive the cash rebate, all following conditions have to be fulfilled:

  1. The contract duration will be 2 Years.
  2. The Payment Mode must be by GIRO.
  3. You must be the owner and occupier of the residential premises stated in the Application Form.
  4. Submit a copy of your latest SP Services utilities bill together with your NRIC copy (front and back).
  5. No outstanding balance in your latest SP Services utilities bill.
  6. Only applicable for SRLP (cumulative) metering.

The price plan is BEST Home Saver Upfront and the electricity rate will be the SP Group’s Regulated Electricity Tariff.

The cash rebate will be credited via Direct Debit into the bank account number as (“GIRO account”) specified in the Application For Interbank GIRO (“GIRO application”).

The cash rebate will be effected on the 15th of the month if the GIRO application is approved by the 5th of the same month. If the GIRO application is approved between the 6th and 20th of the month, the cash rebate will be effected on the last workday of the same month. Otherwise, the cash rebate will be effected on the 15th of the subsequent month.

The cash rebate is a one-time payment, to be credited into your GIRO account.

No, the cash rebate amount is final and there will be no adjustment even if the subsequent monthly electricity consumption varies from the Average Monthly Consumption stated in the application form.

As long as it is a household account and you fulfil all required conditions of the Cash Rebate promotion stipulated, there is no maximum amount of cash rebate capped.

There is no NRIC limit per Cash Rebate Promotion and you must be the owner and occupier of the residential premises stated in the Application Form.

Your existing cumulative meter will be retained to measure the monthly electricity consumption.

Early Termination Charges will be applicable to all Best Electricity Residential Price Plans.

For below 500kWh average monthly consumption, it is $150.
For 500kWh and above average monthly consumption, it is $300.
The calculation of Average Monthly Consumption is stated in the application form.

In additional to the Early Termination Charge for Cash Rebate Promotion (BEST Home Saver Upfront), you are required to pay an amount equal to the pro-rata of the value of the cash rebate given, with reference to the balance of the Unexpired Term of the contract.

Example: You received your Cash Rebate of $1,000 (inclusive of GST) when you sign up for BEST Home Saver Upfront Price Plan and you decided to terminate at Month 18. There will be a remaining balance of 6 months unfulfilled out of the full duration of 24 months.

The clawback charge will be $250 as shown below:

6/24 x $1,000 = $250

Assuming that your average monthly consumption is above 500 kWh, the total charges will be $550 before your contract expires at Month 18.

For the BEST Home Saver Upfront Price Plan, the electricity rate will be at the same rate as the regulated tariff. The cash rebate that you will receive is equivalent to about 18%# of your electricity bill over a 2 Year duration.

# It is based on the latest SP Group’s Regulated Tariff at $0.2582/kWh w/GST.