FAQ

Residential Enquiries

1. What is Open Market Electricity (OEM)?

Starting April 2018, EMA will commence the soft launch of Open Electricity Market (previously referred to as Full Retail Competition), where households and businesses in Jurong can choose to buy electricity from a retailer with a price plan that best meets their needs. This will provide consumers with choice and flexibility in their electricity purchases. A total of 108,000 residential accounts and 9,500 business accounts will be able to exercise this choice. The soft launch will involve consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64. EMA will be mailing an information package to Jurong consumers in March 2018.

2. What are the choices available as a residential consumer?

You may find more details on our available price plans for residential here. Alternatively, you may wish to contact us @ 6898 2020 or whatsapp us @ 8820 2525.

3. Will there be any disruption to my electricity supply if I make the switch?

There will be No disruption of electricity supply during the switch.

4. What happens to my gas or water supply if I switch over?

Your current water and gas supply will continue and remain with your existing service provider. Only your electricity account will be transferred to Best Electricity (BE).

5. Will I still continue to receive U-Save after switching?

All eligible household owners shall continue to receive U-Save rebates. Rebates will be used to offset SP Utilities (water and gas) first and the remaining then shall be used for electricity with the preferred electricity retailer of your choice.

6. What is the difference between SRLP or AMI meter?

SRLP (Static Residential Load Profiling) meter are only read on a bi-monthly basis whereas AMI meter is captured on a half-hourly basis. There will be a one-time charge of $42.80 per meter should consumer opt in for a AMI meter installation upon switching.

7. Can I switch back to SP Services after the end of my contract?

Yes, you may request to switch back to SP Services by notifying us at least 10 business days before the contractual end date.

8. How is electricity generated in Singapore?

You may refer to this website to understand how electricity is generated and transmitted in Singapore. https://www.openelectricitymarket.sg/residential/faqs.html

9. What is the security deposit for Best Electricity’s plans?

Security Deposit will be collected and retained on behalf of Retailer by SP Group.

10. What will happen to my security deposit if the account is closed?

The security Deposit will be used to offset the Final Bill Charges.

11. What if I am not the exisiting SP account holder?

You are able to sign up on the behalf of someone else with a Letter of Authorisation (LOA).

General Enquiries

1. Who should I contact if I have enquiries regarding my contract?

Please contact our Customer Service Hotline at 6898 2020.

2. Who should I contact should I experience any power failure or power trips?

You may contact SP (Electricity Supply Interruption) at 1800 778 8888 (24-Hour Hotline).