Starting April 2018, EMA will commence the soft launch of Open Electricity Market (previously referred to as Full Retail Competition), where households and businesses in Jurong can choose to buy electricity from a retailer with a price plan that best meets their needs. This will provide consumers with choice and flexibility in their electricity purchases. A total of 108,000 residential accounts and 9,500 business accounts will be able to exercise this choice. The soft launch will involve consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64. EMA will be mailing an information package to Jurong consumers in March 2018.
You may find more details on our available price plans for residential here. Alternatively, you may wish to contact us @ 6898 2020 or whatsapp us @ 8820 2525.
There will be No disruption of electricity supply during the switch.
Your current water and gas supply will continue and remain with your existing service provider. Only your electricity account will be transferred to Best Electricity (BE).
All eligible household owners shall continue to receive U-Save rebates. Rebates will be used to offset SP Utilities (water and gas) first and the remaining then shall be used for electricity with the preferred electricity retailer of your choice.
SRLP (Static Residential Load Profiling) meter are only read on a bi-monthly basis whereas AMI meter is captured on a half-hourly basis. There will be a one-time charge of $42.80 per meter should consumer opt in for a AMI meter installation upon switching.
Yes, you may request to switch back to SP Services by notifying us at least 10 business days before the contractual end date.
You may refer to this website to understand how electricity is generated and transmitted in Singapore. https://www.openelectricitymarket.sg/residential/faqs.html
Security Deposit will be collected and retained on behalf of Retailer by SP Group.
The security Deposit will be used to offset the Final Bill Charges.
You are able to sign up on the behalf of someone else with a Letter of Authorisation (LOA).
Please contact our Customer Service Hotline at 6898 2020.
You may contact SP (Electricity Supply Interruption) at 1800 778 8888 (24-Hour Hotline).