FAQ

Business Enquiries

1. Is my company eligible to switch from SP Group to Best Electricity (BE)?

Only commercial consumers who consume more than 2,000kWh of electricity monthly are eligible to switch from SP Group to BE.

2. How long does it take to switch over from SP Group to BE?

The whole process requires 4-6 weeks of processing, including submission of application to meter installation.

3. Will there be any disruption during the switch?

There will be No disruption of electricity supply during the switch. However, there may be a downtime of up to 30 minutes for any meter installation or replacement (if required)

4. What is a contestable customer?

Contestable customer are customers who are eligible to purchase electricity from electricity retailer of their preferred choice other than SP Services. You may check your eligibility here: https://www.openelectricitymarket.sg/business/purchase-options/eligibility-check.html

5. What are the price plans available for business consumers?

Please contact us @ 6898 2020 to know more

6. Will my company account be able to switch back to SP Group after the end of our contract?

Yes, customer will be able to exercise the option to switch back to SP Group based on the following by informing BE at least 10 business days prior to contract end date: More than 4,000kWh – SP Group (MSSL) Less than 4,000kWh – SP Group (Regulated Tariff Rate)

7. My company is using less than 2,000 kWh, can I switch over to BE?

Starting April 2018, EMA will commence the soft launch of Open Electricity Market (previously referred to as Full Retail Competition), where households and businesses in Jurong can choose to buy electricity from a retailer with a price plan that best meets their needs. This will provide consumers with choice and flexibility in their electricity purchases. A total of 108,000 residential accounts and 9,500 business accounts will be able to exercise this choice. The soft launch will involve consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64. EMA will be mailing an information package to Jurong consumers in March 2018.

8. Do I have to pay for any meter charge?

Existing commercial customer are required to pay $1.83 for a single-phase meter and $2.49 for a 3-phase meter on a monthly basis. With effect 20 March 2018, all existing commercial account holders will not be required to pay the meter charges. However, there will be a one-time charge of $40 per meter per account for new customer who applies to be contestable.

General Enquiries

1. What are the payment modes available?

Customer may choose the following payment modes: a. Interbank GIRO b. AXS We are in the midst of creating more convenience for you, please stay tuned for more payment options.

2. Will I be able to get back my security deposit from SP Group if I switch over to BE?

Yes, you will. You may contact SP Group for the status and amount of the refund.

3. Who should I contact should I experience any power failure or power trips?

You may contact SP (Electricity Supply Interruption) at 1800 778 8888 (24-Hour Hotline).

4. Who should I contact if I have enquiries regarding my electricity bills?

Please contact our Customer Service Hotline at 6898 2020 for billing related enquiries.