Privacy Policy

Introduction

At Best Electricity Supply Pte. Ltd. (“Best Electricity”), we respect the privacy and confidentiality of personal data and we are committed to protecting your privacy and safeguarding your personal data. 

Our Privacy Policy covers

In doing so, our Privacy Policy has set out the choices that you can make about Best Electricity’s use of your personal information and how you can make informed decisions about what personal data you would like to share with us.

Best Electricity may, in our sole discretion, permit users of our website and social media platforms (“the Platforms”) to post, upload, publish, submit or transmit content, which may include but is not limited to photos, write-ups, videos or links (“User Content”), on our Platforms. This Privacy Policy was last updated on 28 December 2020.

How We Collect Your Personal Data

We collect your personal data in the following ways:

  • When you subscribe for an account with us for our products and services

  • When you contact us at our call centre

  • When you respond or subscribe to our mailing list, surveys, events or campaigns

  • When you provide feedback to us on our quality of service or your user experience

  • When you visit our websites or social media platforms and leave behind your contact information

  • When you communicate with us online, via email or written correspondence including for job application purposes

Types of Personal Data We Collect About You

The types of personal data we collect about you may include:

  • Your personal and contact information (such as name, date of birth, premises address, email address and mobile phone number) and employment related information in your resume for job application purposes

  • Your user account information ( account number, billing items, consumption usage of our services)

How We Use Your Personal Data

We use the personal data we have collected about you for one or more of the following purposes:

  • Customer care and user account management

  • Marketing, promotions and customer relationship management

  • Respond to enquiries, update requests and feedback on user experience

  • Carry out our obligations arising from any contracts entered into between you and us

  • Comply with legal obligations and regulatory requirements

Who We Disclose Your Personal Data To

We disclose some of the personal data we have collected about you to the following parties or organisations outside Best Electricity:

  • Government Agencies & Regulatory Authorities such as Energy Market Authority

  • Providers of Professional Services such as Auditors, Lawyers, Consultants

  • Data Processing and Hosting Companies such as IT Service Providers, Webhosting Companies and Cloud Service Providers

We will use our best endeavours to ensure that your personal data is protected by such third parties.

How We Manage the Collection, Use and Disclosure of Your Personal Data

  • Obtaining Consent

Before we collect, use or disclose your personal data, we will notify you of the purpose why we are doing so. We next obtain written confirmation from you on your expressed consent. As far as possible, we will not collect more personal data than necessary for the stated purposes within this notice.

Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose, e.g. when you apply for an account with us.

[Legitimate Interests: We may rely on the legitimate interests exception to consent in the following circumstances which are our organisation’s lawful interests. When we rely on this exception, we conduct an assessment as required under law and will provide such documented assessments to PDPC upon their request.]

  • Third-Party Consent

If you have a one-on-one meeting with us or do a transaction with us on behalf of another individual, you must first obtain consent from that individual in order for us to collect, use or disclose their personal data. Where consent can be obtained, that individual must be notified of the purposes for the collection, use or disclosure of their personal data.

  • Withdrawal of Consent

If you wish to withdraw consent, you should give us reasonable advance notice. You have to be aware, though, of the likely consequences of your withdrawal of consent, e.g. without your personal contact information, we may not be able to inform you of future offers by us or our partners.

If withdrawing your personal data affects our ability to respond or address the issue for which you have contacted us, we shall, in such circumstances, notify you before completing the processing of your request. 

Your request for withdrawal of consent can take the form of an email or letter to us, or through the “UNSUB” feature on an online service.

How You Can Access and Make Correction to Your Personal Data

You may write in to us to find out what personal data about you we have in our possession or under our control and how it may have been used and/or disclosed by us in the past one year. You may also ask us to correct it if there is any error or omission. Before we accede to your request, we may need to verify your identity.

We will endeavor to fulfill your request within 30 days, with an estimate of the fee for processing the request (if applicable). If we are not able to do so within 30 days, we will notify you of the additional time required.

How We Ensure the Accuracy of Your Personal Data

We will take reasonable precautions and verification checks to ensure that the personal data we have collected from you is reasonably accurate, complete and up-to-date.

How We Protect Your Personal Data

We will take the necessary security arrangements to protect your personal data that is in our possession to prevent unauthorised access, use, disclosure, or similar risks. We will take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorised persons on a ‘need to know’ basis.

External Data Intermediaries who process and maintain your personal data on our behalf will be bound by contractual information security arrangements we have with them.

How We Retain Your Personal Data

We will not retain any of your personal data under our charge when it is no longer necessary for any business or legal purposes. Based on our Document Retention Policy, we will ensure that your personal data that are no longer needed by us will be destroyed or disposed of in a secure manner.

How We Transfer Your Personal Data

If there is a need for us to transfer your personal data to another organisation outside of Singapore, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as that in Singapore.

About the Tags We Use

Tags are segments of code that are inserted onto our website to track user behavior. They may consist of technologies such as web beacons or tracking pixels. Tags can be grouped into two large categories:

  1. Statistical Tags

  2. Advertising Tags

We only employ tags of a statistical nature and do not use any marketing tags within our website.

Some of the tags we use set cookies which may collect data from our users in order to compile our statistics. For such tags, please refer to our section about cookies on how to manage them.

We also employ some tags that uses images or other similar mechanism to track certain browser behavior. You will not be unable to opt out of these, unless you blacklist all requests from Google.

About Google Tag Manager

Google Tag Manager is used on our website to manage these tags. Other than data in standard HTTP request logs, all statistics collected at Google is deleted within 14 days of being received.

Our Usage of Google Tag Manager

We do not use any 3rd party tags that are not provided by Google. We do not upload any data to Google Tag Manager that might be used to personally identify an individual (e.g. a name, email address or billing information). Information collected is anonymized and collected purely for statistical purpose. We only keep statistical reports, and do not make any backups of the raw data that Google Tag Manager collects on behalf of us.

About the Cookies We Use

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies we use?

There are several different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Google Analytics - We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy

How to Manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Compliance with Laws

Where required to do so by law, we will disclose personal data about you to the relevant authorities or to law enforcement agencies.

Links to Other Sites

Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's website. It is important that you review the Privacy Policy of every site you visit. We have no control over, and are unable to assume any responsibility for, the content, privacy policies or practices of any third party sites or services.

Changes to this Data Protection Policy

We may update our Data Protection Policy from time to time. We will notify you of any changes by posting the policy on this page. Please revisit this page periodically for any changes. Changes to this Policy are effective when they are posted on this page.

Contacting Us

If you have any questions about our collection, use, and/or disclosure of personal data about you; feedback regarding this Policy, or any complaint you have relating to how we collect, use, disclose and store personal data about you, you may contact our Data Protection Officer(s) at dpo@bestelectricity.com.sg

Any query or complaint should include, at least, the following details:

  • Your full name and contact information

  • A brief description of your query or complaint

We treat such queries and complaints seriously and will deal with them confidentially and within reasonable time.